We decided to stop producing membership cards as a way to reduce the environmental impact and costs, without impacting the service to our members. Membership cards are not required at the time of transport. If you are having any issues with payments or have any queries, please contact AV Membership:Įmail (please provide 3 points of ID such as full name, date of birth, and address including post code, so we can provide an immediate answer to your query) If located, AV will apply it to your membership so that it is active. If you have had a payment taken from your bank account or credit card and AV have not received it, please provide AV with evidence of payment (copy of bank account or credit card statement, receipt number) and we will investigate further. To ensure your membership is valid, you will need to make a successful payment within 14 days (cover for ambulance services used within this time will not be considered unless membership has been paid and is within the AV Business Rules). AV will attempt to contact you to advise that payment declined. So you will not receive an immediate response. If you have set up a recurring payment taken from a bank account or credit card, it can take up to three business days to receive a response if the payment has failed. To ensure your membership is valid, you will need to make a successful payment within 14 days (cover for ambulance services used within this time will not be considered unless membership has been paid and is within the AV Business Rules).ĭeclined Direct Debit (recurring) payments: You will not receive a separate notification if payment failed. If you make a payment online or over the phone, you will get an immediate response if the payment fails. Please be aware that due to these changes and the recent bushfires, the expected wait times will be longer than normal. If you are having trouble updating your details online, please contact our team via and they will assist.Īlternatively you can contact the Membership Service Centre on 1300 366 141 between the hours of 8:00am-8:00pm Monday to Friday or 9:00am-5:00pm Saturday. AV no longer holds credit card details in our database, but instead communicates directly with our banking partner to manage the payments. This change has greatly increased the security and privacy of managing membership payments. Members can check or update their payment options via the AV website here. This process was completed in December 2019.Īs a result some members were sent an email asking them to make contact as the details we held were out of date. The primary member can nominate a third party to act on their behalf by providing verbal or written permission.Īmbulance Victoria (AV) wishes to advise that we have recently undergone an upgrade to our banking system to increase our security measures when processing payments. Personal details cannot be updated by an unrelated third party without express permission from the primary member. Please Note: Only the Primary Member or Dependant partner listed on the membership can make these changes.(Dependants cannot resign the membership or remove the Main member). Post – Send your signed request to Ambulance Victoria at PO Box 278 South Melbourne Vic 3205. Phone – 1300 366 141 (Mon-Fri 8am-8pm & Sat 9am-5pm) – the main member must call to make these changes. You can update your details in the following ways:Įmail – Send us an email listing 3 points of ID (full name, current address including postcode and date of birth), the membership number and the details that you would like to update. If we do not have your current contact details on file you may not receive important information from us and your membership could lapse. It is important that you contact AV to update your personal details. You can find further information, updates and advice on COVID-19 here. The Nurse-On-Call Hotline is also available 24/7 on 1300 60 60 24 for general health advice or to discuss other health conditions. We may direct our callers to alternative care in some of these cases.Īs always, it is important to save Triple Zero (000) for emergencies only.Īnyone who thinks they have COVID-19 should contact the Coronavirus Hotline on 1800 675 398. Less urgent calls go to our Referral Service for more detailed assessment to match callers to the service that best suits their needs. Every call to Triple Zero (000) is carefully assessed to ensure we understand the patient’s requirements and to ensure they get the care they need. If you have an emergency and you need an ambulance, you will get one. We are working closely with the Department of Health and Human Services (DHHS) and Emergency Management Victoria (EMV) to ensure we have the resources in place to manage the evolving coronavirus (COVID-19) situation.
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